TRAX Platform Service Disruption

Incident Report for CaterTrax UK

Resolved

We are pleased to inform you that all services have been fully restored. Our Technology Team has found no further issues. Thank you for your patience during this time.

Posted Jul 19, 2024 - 14:49 UTC

Monitoring

CaterTrax services have been restored and are operating as expected.

We will continue to monitor and provide a final update within two hours.

Posted Jul 19, 2024 - 13:19 UTC

Investigating

We are currently experiencing a service disruption that is affecting all users. CaterTrax services are restoring but are running in a degraded state. Users may experience degraded performance until systems are fully restored.
Our Technology Team has identified the root cause and is continuing to work on implementing a solution.
We will send an additional update within 60 minutes.

Posted Jul 19, 2024 - 12:08 UTC

This incident affected: TRAX Platform.