Monitoring - CaterTrax services have been restored and are operating as expected.

We will continue to monitor and provide a final update within two hours.

Jul 19, 2024 - 13:19 UTC
Investigating - We are currently experiencing a service disruption that is affecting all users. CaterTrax services are restoring but are running in a degraded state. Users may experience degraded performance until systems are fully restored.
Our Technology Team has identified the root cause and is continuing to work on implementing a solution.
We will send an additional update within 60 minutes.

Jul 19, 2024 - 12:08 UTC

About This Site

Welcome to CaterTrax's home for real-time information on system performance. This site is available to keep our clients informed about our technology infrastructure and abreast of any incidents or issues that may arise. Our goal is to offer honest, factual, and timely information when an incident impacts our clients and as we progress in resolving the issue. We will communicate clearly and frequently during an incident and after it has been resolved.

TRAX Platform ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Our teams will be performing monthly maintenance tasks on our servers. During the maintenance window, you may be unable to log into your account. Additionally, you and your clients will see a temporary maintenance page when visiting your site. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our Client Support Team at +44 (0) 808-258-0331 prior to the maintenance.
Posted on Feb 26, 2024 - 15:23 UTC
Our teams will be performing monthly maintenance tasks on our servers. During the maintenance window, you may be unable to log into your account. Additionally, you and your clients will see a temporary maintenance page when visiting your site. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our Client Support Team at +44 (0) 808-258-0331 prior to the maintenance.
Posted on Feb 26, 2024 - 15:24 UTC
Our teams will be performing monthly maintenance tasks on our servers. During the maintenance window, you may be unable to log into your account. Additionally, you and your clients will see a temporary maintenance page when visiting your site. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our Client Support Team at +44 (0) 808-258-0331 prior to the maintenance.
Posted on Feb 26, 2024 - 15:24 UTC
Our teams will be performing monthly maintenance tasks on our servers. During the maintenance window, you may be unable to log into your account. Additionally, you and your clients will see a temporary maintenance page when visiting your site. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our Client Support Team at +44 (0) 808-258-0331 prior to the maintenance.
Posted on Feb 26, 2024 - 15:25 UTC
Our teams will be performing monthly maintenance tasks on our servers. During the maintenance window, you may be unable to log into your account. Additionally, you and your clients will see a temporary maintenance page when visiting your site. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our Client Support Team at +44 (0) 808-258-0331 prior to the maintenance.
Posted on Feb 26, 2024 - 15:25 UTC
Our teams will be performing monthly maintenance tasks on our servers. During the maintenance window, you may be unable to log into your account. Additionally, you and your clients will see a temporary maintenance page when visiting your site. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our Client Support Team at +44 (0) 808-258-0331 prior to the maintenance.
Posted on Feb 26, 2024 - 15:26 UTC
Past Incidents
Jul 19, 2024

Unresolved incident: TRAX Platform Service Disruption.

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.

Jul 10, 2024

No incidents reported.

Jul 9, 2024

No incidents reported.

Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.

Jul 5, 2024

No incidents reported.