All Systems Operational

About This Site

Welcome to CaterTrax's home for real-time information on system performance. This site is available to keep our clients informed about our technology infrastructure and abreast of any incidents or issues that may arise. Our goal is to offer honest, factual, and timely information when an incident impacts our clients and as we progress in resolving the issue. We will communicate clearly and frequently during an incident and after it has been resolved.

TRAX Platform ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Our teams will be performing monthly maintenance tasks on our servers. During the maintenance window, you may be unable to log into your account. Additionally, you and your clients will see a temporary maintenance page when visiting your site. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our Client Support Team at +44 (0) 808-258-0331 prior to the maintenance.
Posted on Feb 26, 2024 - 15:23 UTC
Our teams will be performing monthly maintenance tasks on our servers. During the maintenance window, you may be unable to log into your account. Additionally, you and your clients will see a temporary maintenance page when visiting your site. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our Client Support Team at +44 (0) 808-258-0331 prior to the maintenance.
Posted on Feb 26, 2024 - 15:24 UTC
Our teams will be performing monthly maintenance tasks on our servers. During the maintenance window, you may be unable to log into your account. Additionally, you and your clients will see a temporary maintenance page when visiting your site. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our Client Support Team at +44 (0) 808-258-0331 prior to the maintenance.
Posted on Feb 26, 2024 - 15:24 UTC
Our teams will be performing monthly maintenance tasks on our servers. During the maintenance window, you may be unable to log into your account. Additionally, you and your clients will see a temporary maintenance page when visiting your site. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our Client Support Team at +44 (0) 808-258-0331 prior to the maintenance.
Posted on Feb 26, 2024 - 15:25 UTC
Our teams will be performing monthly maintenance tasks on our servers. During the maintenance window, you may be unable to log into your account. Additionally, you and your clients will see a temporary maintenance page when visiting your site. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our Client Support Team at +44 (0) 808-258-0331 prior to the maintenance.
Posted on Feb 26, 2024 - 15:25 UTC
Our teams will be performing monthly maintenance tasks on our servers. During the maintenance window, you may be unable to log into your account. Additionally, you and your clients will see a temporary maintenance page when visiting your site. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our Client Support Team at +44 (0) 808-258-0331 prior to the maintenance.
Posted on Feb 26, 2024 - 15:26 UTC
Past Incidents
Jun 25, 2024

No incidents reported today.

Jun 24, 2024
Completed - The scheduled maintenance has been completed.
Jun 24, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 21:00 UTC
Scheduled - Our teams will be performing monthly maintenance tasks on our servers. During the maintenance window, you may be unable to log into your account. Additionally, you and your clients will see a temporary maintenance page when visiting your site. For real-time updates, check back to this site. If you have additional questions, please do not hesitate to contact our Client Support Team at +44 (0) 808-258-0331 prior to the maintenance.
Feb 26, 15:22 UTC
Jun 23, 2024

No incidents reported.

Jun 22, 2024
Completed - The scheduled maintenance has been completed.
Jun 22, 17:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 22:00 UTC
Scheduled - CaterTrax will be completing the upgrade of our support system to Zendesk during a scheduled maintenance window beginning on Friday June 21st, 2024 at 10PM UTC. This effort will conclude no later than 1PM UTC on Monday June 24, 2024. During this upgrade period, access to our online Support portal will be temporarily unavailable. There will be no impact to any TRAX Platform functionality for you or your customers.
Jun 21, 18:18 UTC
Jun 21, 2024
Jun 20, 2024

No incidents reported.

Jun 19, 2024

No incidents reported.

Jun 18, 2024

No incidents reported.

Jun 17, 2024

No incidents reported.

Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024

No incidents reported.

Jun 13, 2024

No incidents reported.

Jun 12, 2024

No incidents reported.

Jun 11, 2024

No incidents reported.